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Search resuls for: "Linda Jojo"


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Airlines brace for record Thanksgiving air travel
  + stars: | 2023-11-18 | by ( Leslie Josephs | ) www.cnbc.com   time to read: +3 min
Airlines expect record travel demand this Thanksgiving. The Sunday after Thanksgiving is expected to be the busiest day during that period with an estimated 2.9 million passengers taking to the skies. And Thanksgiving will be a test to see how the aviation industry handles the year-end holidays while still managing strains like a prolonged shortage of air traffic controllers. Weather readiness is particularly key for Southwest Airlines , which canceled 16,700 flights late last year and in early 2024 following severe winter weather, while other airlines recovered more quickly. Those extra two minutes "just helps that flight and the next flight and the next flight," she said.
Persons: they're, David Pekoske, Andrew Watterson, Linda Jojo, Jojo Organizations: Delta Airlines, Orlando International Airport, Airlines, Transportation Security Administration, Carriers, Southwest Airlines, Skift Aviation, United Airlines Locations: Orlando , Florida, Dallas, Fort Worth , Texas, enplaning
United Airlines to add Braille to plane interiors
  + stars: | 2023-07-28 | by ( Lilit Marcus | ) edition.cnn.com   time to read: +1 min
CNN —United Airlines will put Braille throughout its plane interiors in order to support customers who are blind or have visual disabilities, becoming the first US airline to do so. “By adding more tactile signage throughout our interiors, we’re making the flying experience more inclusive and accessible, and that’s good for everyone,” Linda Jojo, Executive Vice President, Chief Customer Officer for United, said in a statement. In addition, the airline is working with the National Federation of the Blind (NFB) and the American Council of the Blind (ACB) on other ways to support blind and visually disabled passengers on board. “United is taking additional steps to create an accessible airline passenger experience through Braille signage,” ACB Interim Executive Director Dan Spoone said in a statement. Braille is named for its creator, blind Frenchman Louis Braille.
Persons: ” Linda Jojo, Dan Spoone, ” It’s, Frenchman Louis Braille Organizations: CNN — United Airlines, United, National Federation of, American Council of, Blind, , ACB Locations: United States
United Airlines said Thursday it will start sending meal and hotel vouchers for disrupted travel to passengers' phones, in hopes of avoiding customer service bottlenecks at airports and long hold times at call centers. That means rather than stand in line at a customer service desk or dial up an agent, affected travelers can access their vouchers right on their smartphones through the airline's app or website. United said the updates will make it easier for travelers to rebook, track bags and retrieve vouchers. The airline provides food vouchers for flight disruptions of at least three hours caused by the airline, such as a maintenance or technology issue, and hotel vouchers when travelers are forced to stay overnight because of a delay or cancellation caused by the airline, Jojo said. Weather disruptions don't fit those definitions, she said.
Persons: United, Linda Jojo, Jojo Organizations: Airlines
A new United Airlines policy will make it cheaper for families to fly together. United Airlines says customers will start to see more adjacent seat options immediately. On Monday, the company said it has made changes that allows adults to sit next to children younger than 12-years-old without paying an additional cost. Most airlines, including United, say they already take steps to ensure families can sit together, whether it be during the booking process or at the gate. United said it's planning to roll out more "family-friendly features" this year but did not say what they will be.
And now it's a small army," said Cohen, who leads a digital entertainment consulting firm and has lifetime elite status on United and American Airlines . Travelers willing to shell out more for tickets and popular rewards credit cards are swelling ranks in front cabins and airport lounges. Osorio frequents airport lounges on trips booked with rewards points that she earned through strategic credit card use and sign-up bonuses. Bigger space for big spendersDelta, American, United and American Express have been opening bigger airport lounges to fit more travelers. A new American Airlines and British Airways lounge at John F. Kennedy International Airport, November 29, 2022.
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